Yes, we accept many forms of payment including credit cards, Paypal, debit cards and more. To see the options available in your country, go to checkout on www.durston.com and select your country – your specific payment options will then become available. 

Yes, you can buy directly from Durston Tools via our website www.durston.com

We also have over 250 dealerships that we work with around the world, please order from your local Dealer where possible.

Yes, you can order over the phone.  Please call us and we will be happy to assist you.  However, please note that we are not able to take credit card payments over the phone.

Our website shows our full product range.  If you cannot find a specific product that you are looking for, please call us and we can point you in the right direction.

We can supply standard extension rollers.  In stock, we hold extension rollers with profiles of

4, 3, 2 and 1.5mm

8, 6 and 3mm

10 and 7mm

If you are looking for something with different profiles, please contact us and we quote you for an extension roller to be made to your specifications.

When you purchase a Rolling Mill, instructions on how to use the machine will be provided in the box which outlines the safety features and guidelines which must be followed to work safely on your workbench. Instructions come with all Durston’s products to ensure all goods are used appropriately and safely.

If you misplace your instruction manual, please let us know and we can email you a copy.  Alternatively, instruction manuals are available on some product pages.

This short video will show you how to remove the rolls from your mill safely.

This short video shows you how to safely remove the right hand side gearbox.

This short video will show you how to safely remove the gears on the left hand side of your mill.

In this short video, we show you how to make the rolls parallel on a Durston Rolling Mill. First of all, make sure the rolls aren’t closed. Remove the circlip which is located on the bottom of the hand-wheel or T bar shaft. Lift up the hand-wheel with the gear and shaft intact. Next, you need to move one of the gears, 1 teeth, then replace the hand-wheel assembly. Now try rolling some material to test it. Repeat this step (if necessary) until material comes out straight. Finally, don’t forget to ensure the circlip is replaced.

Our full warranty details can be found here. You have up to 28 days to request a return. Returned goods will be credited to your account if returned in their original condition within 28 days. Special orders and custom products cannot be returned.

For items that have been received faulty or have developed a fault, in the first instance, please can you contact our customer service team on either +44 (0)1494 535388 or email support@durston.com. We will then be able to assist you with the right solution.  

If the item returned is not faulty the cost of the postage will be deducted from the credit.

If items have been sent incorrectly, please contact our customer service team on either +44 (0)1494 535388 or email support@durston.com. We will then get in touch to sort everything out and endeavour for the correct item to be dispatched the same day you notify us.

We take a pragmatic view to this. Refunds will be credited to the card or the monthly account used for the original order. If the item is heavy and a spare part can be easily fitted, we will send you the spare. Or we’ll credit your account with an exchange once we’ve received back your order enabling you to purchase something else with your account balance.

Goods accepted for return will be credited at the price on the date of invoice.  We will only refund return postage for goods not required if returned in less than 28 days. If you request a refund, this will normally be processed within one working week.

We have highly discounted rates with third-party logistics and freight ranging from DHL and DPD to UK and European pallet haulage, to full international containers. No matter the size of your order we will be able to help find the most cost-effective and timely shipping method for each of your orders.

Your shipping fee is calculated in the cart before the checkout process is completed.  If you have any problems, please contact our Customer Service Team and they will be able to assist you.

Yes, we can ship all over the globe!  However, please note that any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.  We have no control over these charges, take no responsibility for them and cannot predict what they may be

Now that the UK has left the European Union, VAT will not be charged by Durston Tools at the point of purchase.  Any taxes, customs or import duties will be charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges, take no responsibility for them and cannot predict what they may be.

Yes, you can arrange your own shipping. Alternatively, you can collect your order from our factory.  Please contact us and we will explain how we can process your order to arrange your own collection.

We aim to dispatch your order as quickly as possible, the dispatch time is up to 10 working days of your order being received.  The delivery time will vary depending on the delivery method and courier that you have selected. 

Please note that if an item is listed as “on backorder” the dispatch time may be longer than this, please contact our Customer Service Team at support@durston.com for an estimated dispatch date.  

If you have any concerns about the delivery of your order, please do not hesitate to contact us.

Our full warranty details can be found here.