We have a great network of logistics options for UK based deliveries.
All our items are dispatched by a network of carriers including Royal Mail, DPD, FedEx, Dachser and DHL. We aim to dispatch within three days of receiving your order for all in-stock items.
No matter where you are, we can get your Durston Tools to you.
We are able to support customers all over the world via our network of global delivery, logistics and freight forwarders. Our checkout system will automatically offer you the available shipping options with associated costs, and let you know how long it will take to delivery your order.
Keep updated on order process and delivery times.
Our logistics system will keep you updated with changes to your order. From it being prepared through dispatch, to it landing in your local country, we’ll keep you up to date on your order status every step of the way.
Let’s face it, some of our tools are pretty heavy. If your order is large, you may need to call our sales team to talk through the shipping options available to you. Ranging from road freight across Europe, to shipping containers to Asia, we can get your order to you. We can talk through the options available and their costs and delivery timings.
Returns & Exchanges
Common questions on returns and exchanges.
At Durston Tools, we understand that sometimes you need to return or exchange an item for one reason or another. We would recommend that you carefully check your products as soon as they arrive prior to using them, in case they need to be returned.
To request a return, complete this form or call us on +44 (0)1494 535388 or request a return within the ‘My Account’ area on our website.[warranty_return_form]
You have up to 28 days to request a return. Returned goods will be credited to your account if returned in their original condition within 28 days. Special orders and custom products cannot be returned.
For items that have been received faulty or have developed a fault, in the first instance, please can you contact our customer service team on either +44 (0)1494 535388 or email email@example.com. We will then be able to assist you with the right solution. If the item returned is not faulty the cost of the postage will be deducted from the credit.
If items have been sent incorrectly, please can you contact our customer service team on either +44 (0)1494 535388 or email firstname.lastname@example.org. We will then get in touch to sort everything out and endeavour for the correct item to be dispatched the same day you notify us.
We take a pragmatic view to this. Refunds will be credited to the card or the monthly account used for the original order. If the item is heavy and a spare part can be easily fitted, we will send you the spare. Or we’ll credit your account with an exchange once we’ve received back your order enabling you to purchase something else with your account balance.
Goods accepted for return will be credited at the price on the date of invoice. We will only refund return postage for goods not required if returned in less than 28 days. If you request a refund, this will normally be processed within one working week.