UK Deliveries

We have a great network of logistics options for UK based deliveries.

All our items are dispatched by a network of carriers including Royal Mail, DPD, FedEx, Dachser and DHL. We aim to dispatch within three days of receiving your order for all in-stock items.

 

International Delivery

No matter where you are, we can get your Durston Tools to you.

We are able to support customers all over the world via our network of global delivery, logistics and freight forwarders. Our checkout system will automatically offer you the available shipping options with associated costs, and let you know how long it will take to delivery your order. 

Order Tracking

Keep updated on order process and delivery times.

Our logistics system will keep you updated with changes to your order. From it being prepared through dispatch, to it landing in your local country, we’ll keep you up to date on your order status every step of the way. 

Large Orders

Some of our orders need to be shipped on pallets or even shipping containers.

Let’s face it, some of our tools are pretty heavy. If your order is large, you may need to call our sales team to talk through the shipping options available to you. Ranging from road freight across Europe, to shipping containers to Asia, we can get your order to you. We can talk through the options available and their costs and delivery timings. 

Returns & Exchanges

Common questions on returns and exchanges.

At Durston Tools, we understand that sometimes you need to return or exchange an item for one reason or another.  We would recommend that you carefully check your products as soon as they arrive prior to using them, in case they need to be returned.

How do I request a return?

To request a return, complete this form or call us on +44 (0)1494 535388 or request a return within the ‘My Account’ area on our website.

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When can I return something?

You have up to 28 days to request a return. Returned goods will be credited to your account if returned in their original condition within 28 days. Special orders and custom products cannot be returned.

How do I return faulty items? Who pays for the postage?

For items that have been received faulty or have developed a fault, in the first instance, please can you contact our customer service team on either +44 (0)1494 535388 or email support@durston.com. We will then be able to assist you with the right solution.  If the item returned is not faulty the cost of the postage will be deducted from the credit.

I've been sent the wrong item. What do I do?

If items have been sent incorrectly, please can you contact our customer service team on either +44 (0)1494 535388 or email support@durston.com. We will then get in touch to sort everything out and endeavour for the correct item to be dispatched the same day you notify us.

Refund, repair or exchange?

We take a pragmatic view to this. Refunds will be credited to the card or the monthly account used for the original order. If the item is heavy and a spare part can be easily fitted, we will send you the spare. Or we’ll credit your account with an exchange once we’ve received back your order enabling you to purchase something else with your account balance.

How do I get my refund?

Goods accepted for return will be credited at the price on the date of invoice.  We will only refund return postage for goods not required if returned in less than 28 days. If you request a refund, this will normally be processed within one working week.

Shipping FAQs

Common questions on delivery and shipping.

How do we calculate our postage costs?

The delivery charges will vary depending on the weight of your goods and your location. Our online shopping basket displays the shipping options and prices so you can choose the best options for you.

Do you accept International Orders ?

Durston Tools accepts orders from all over the world (50 countries and counting…) For more details on our international delivery service, click here.

Can I arrange my own shipping or collect my order from you?

Yes, you can do both. Please select ‘local pickup’ at checkout and we will then get in touch with you to let you know when your order is ready for collection. 

Can I order over the phone?

Yes, you can order over the phone. Please call us and we will be happy to assist you.