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Durston Tools products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and years of reliable service. If you encounter any difficulties while using your product, we recommend that you first consult the product instructions or the information in the support section on www.durston.com, where (depending on the product type) you may find downloadable product instructions or frequently asked questions. In the unlikely event of a failure of the product, Durston Tools will arrange for your product to be serviced, free-of-charge when you informed us of the defect during the warranty period, provided that the product was used in accordance with the product instructions.
The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below.
If you require service, but you have lost your proof-of-purchase, or the retailer is unknown to Durston Tools (e.g. a seller on an online auction channel), the warranty period shall be deemed to have started six months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product, a valid proof-of-purchase is required. Where a repair is not possible or not commercially viable, Durston Tools may replace the product with a product of similar functionality. After a repair or replacement, the warranty period will continue from the date of the original purchase. If a repair or exchange is not possible, Durston Tools will reimburse the purchase price.
The warranty does not cover consequential damages (including but not limited to loss of materials or loss of income), nor compensation for activities done by yourself, such as regular maintenance. The warranty excludes, or does not apply if:
In order to avoid unnecessary inconvenience, we advise you to read the product instructions carefully and/or consult the support section of Durston Tool’s website before contacting your dealer or Durston Tools. To obtain service within the warranty period, please visit the website for contact and service options.
To be able to help you efficiently when you contact Durston Tools, please have available:
The warranty period for Durston Tools products produced and distributed by Durston Tools is 12 months from the date of purchase.
These warranty terms are valid only for Durston Tools-branded products that are produced and distributed by W Durston Limited, Park House Business Centre, Desborough Park Road, High Wycombe, Buckinghamshire, HP12 3DJ, United Kingdom. A list of these products you can find at www.durston.com. This Warranty does not impair or affect mandatory statutory rights of the end user against. Durston Tools reserves the right to audit all claims to ensure that these terms and conditions have been met and to request additional information or supporting documents regarding any claims. It is understood and agreed that Durston Tools’ liability whether in contract, in tort, under any warranty, in negligence or otherwise shall not exceed the return of the amount of the purchase price paid by the purchaser and under no circumstances shall Durston Tools’ be liable for special, indirect, incidental or consequential damages or lost profits, lost revenues or cost savings. The price stated for the products is a consideration in limiting Durston Tools’ liability.