CORPORATE & SOCIAL RESPONSIBILITY

Our Corporate Social Responsibility (CSR) company policy refers to our responsibility towards the environment, community, and the people we work with. At the core of who we are as a company is to always aspire to best practice, and to work with and support others in our environment.

This policy will reflect Durston Tools (W.Durston Ltd) commitment to ensuring that any business undertakings are conducted as ethically as possible.

Building A Sustainable Future

We take our Corporate and Social Responsibility very seriously and review our policies regularly to make sure we not only maintain but continue to improve the highest standards for our Employees, Customers and Suppliers.

Durston Tools is also committed to creating a sustainable workplace, protecting the environment and reducing waste.

Who we are and what we do

If you do not know us already, Durston Tools (W Durston Ltd) is a family owned and run business specialising in the production of the worlds best Jewellery Making Tools and Supplies.

Looking after Customers

Providing excellent customer care is essential for our company and is the main reason for our repeat business and continued success over more than 50 years.

Our policy is to assist our customers in every way possible and we are renowned worldwide for our first class service.
Should any questions arise we are on hand and endeavour to deal with queries in a proficient and timely manner.
Our customers are our friends, we will always go the extra mile to ensure they feel valued and appreciated.
Our mission is to always ensure a positive customer experience and lasting impression of our business.
We continually monitor levels of customer satisfaction and seek opportunities to improve customer care.
We provide ongoing support to our customers to ensure that they meet their goals and sales targets.
We provide our employees with ongoing customer service training to deal with our customers effectively.

Looking after Employees

Recruiting, supporting, and training the right people is key to our success. We strongly believe in equal opportunities and diversity in the workplace.

We strive to ensure all employees enjoy their work and feel valued.
All employees receive ongoing training and support.
We encourage our employees to develop their skills and provide opportunities for progression.
The health and safety of our employees is a priority and procedures are in place to keep our workplace safe.
We provide all of our factory employees with the necessary equipment to perform their roles safely, including work overalls, goggles, and gloves.
A flexible working pattern is offered to all employees including an extended Christmas break and Summer Shutdown.
Staff facilities are provided to all employees including an indoor and outdoor rest area with regular breaks encouraged.

Diversity and Equality

We are committed to actively promoting diversity and equality, encouraging inclusivity, fairness, and openness, in order to create a positive working environment for our people.

We recognise that our diverse workforce are the key to our continued success and we value the skills, talent, and experiences they bring from a range of different backgrounds.
Through our diversity and equal opportunities policy we are committed to putting the right people in the right jobs.
We believe that a diverse workforce will enable us to not only succeed in reaching our goals but be second to none within our industry.
We support all of our employees to reach their full potential, irrespective of age, gender, race, status, beliefs, sexual orientation, or disability, and value uniqueness and individuality.
All of our employees should be treated with respect and understanding, and we are committed to fostering a positive working environment.

Made in Britain

As a British family owned and run business, we are passionate about manufacturing in the UK and the heritage and pedigree this brings with it.

We know that our customers care about where and how the products they purchase from us are made.
We are committed to sourcing local, wherever possible, from our packaging and raw materials to every nut and bolt, ensuring that all steps of the supply chain are as sustainable as possible.
We are proud to be British and work with a number of UK trade suppliers, service providers, and industry experts.
All of our products feature the union flag and are designed and manufactured in the UK at our High Wycombe based factory.
With over 900 product lines available on our website and through specialist dealers, Durston Tools is recognised as the number 1 supplier and manufacturer of jewellers tools in the UK and Worldwide.

Suppliers’ Standards & Supply Chain

We are committed to only working with ethical suppliers who prioritise sustainability, rigorous standards, and corporate social responsibility as we do.

We aim to build and maintain the highest standards amongst our suppliers.
We will perform our due-diligence when considering any new suppliers, this will include ensuring that they have a social responsibility policy in place, excellent company reviews, and where possible performing a site visit.
We are committed to safe and fair working conditions for all, and will not tolerate exploitation of any kind, we will undertake all of the necessary checks to ensure these standards are met and maintained.
We value clear communication, transparency and strong working relationships with all of our suppliers.
View our full Vendor Code Of Conduct

Community Engagement and Giving Back

We are conscious of our responsibility to behave in a way that considers the views and opinions of local people and creates strong links with our community.

We are committed to respecting local people and communities and listening to their views and concerns.
We donate tools to charities, schools, and colleges to not only support the industry but to help people less fortunate to grow and progress.
We identify charitable organisations and local causes that we can support to underline our commitment to the community.
As leaders in our field we are proud to support the jewellery making industry in any way we can such as supplying tools for TV shows to further promote the creative industries and career opportunities.