Returns

At Durston Tools, we understand that sometimes you need to return or exchange an item for one reason or another.  We would recommend that you carefully check your products as soon as they arrive prior to using them, in case they need to be returned.. 

Requesting a return

To request a return, complete this form or call us on +44 (0)1494 535388.

Returns FAQs

When can I return something?

You have up to 28 days to request a return. Returned goods will be credited to your account if returned in their original condition within 28 days. Special orders and custom products cannot be returned.

How do I return faulty items? Who pays for the postage?

For items that have been received faulty or developed a fault, in the first instance, please can you contact our customer service team on either +44 (0)1494 535388 or email support@durston.com. We will then be able to assist you with the right solution.  If the item returned is not faulty, the cost of the postage will be deducted from the credit.

I've been sent the wrong item. What do I do?

If items have been sent incorrectly, please can you contact our customer service team on either +44 (0)1494 535388 or email support@durston.com. We will then get in touch to sort everything out and endeavour for the correct item to be dispatched the same day you notify us.

Refund or exchange?

Refunds will be credited to the card or the monthly account used for the original order.

How do I get my refund?

Goods accepted for return will be credited at the price on the date of invoice.  We will only refund return postage for goods not required if returned in less than 28 days. If you request a refund, this will normally be processed within one working week.

Order Tracking

Our logistics system will keep you updated with changes to your order. From it being prepared through dispatch to it landing in your local country, we’ll keep you up to date on your order status every step of the way. 

TRACK MY ORDER