Official Statement Regarding Recent Online Product Discussions

At Durston Tools, we are committed to providing high-quality, innovative tools for jewellery makers, serving a diverse global market. Recently, discussions have arisen on social media concerning similarities between some of our products and those crafted by smaller toolmakers. We deeply respect these creators and their contributions to the industry and take these concerns seriously.
 
In response, we have temporarily removed the products in question from our offerings to conduct a thorough review. This decision reflects our commitment to maintaining integrity and respect within the community.
 
It is important to recognise that the emergence of competition in any market is a normal and healthy economic process, driven by consumer demand. Durston has always aimed to offer competitive options that cater to a broader audience, ensuring that quality tools are accessible to more people, including those who might find alternatives prohibitively expensive. As several customers have recently expressed, having a variety of choices in the market is essential to prevent monopolies and to give consumers the freedom to select products that suit their needs and budget.
 

Occasionally, our design team, fueled by enthusiasm and customer demand, may develop products that have similarities to existing ones in the market. At some points in this industry, products with the same function are bound to have similarities. However, it is never our intention to copy or disrupt others; we pride ourselves on delivering unique, quality products.

Our aim is not to take business from anyone or to copy any designs. It is always Durston’s intention to serve every jeweller, hobbyist, and artist worldwide. We are proud to supply products that meet your diverse needs and support your creative endeavours.

This statement serves as our primary means of communicating our story and our perspective. We appreciate your understanding and support received as we continue to strive for excellence and integrity in everything we do. We are grateful for the dialogue from our community and remain committed to serving all our customers and partners in the industry with dedication and respect.

We would like to extend our thanks to our loyal jewellers and customers from around the world for all the positive comments and letters of support we have received recently. Each message underscores a shared belief that competition drives innovation – a principle from which Durston has benefited and through which we continue to contribute positively to the industry.

Thank you for your continued trust in Durston Tools.